exercise 6 about job

                                                    ADNAN AL SHAHABI

                                                                                          P.O. Box: 3329

                                                                                           Mobile: 00971507652226            

                                                                                          Email:  adnanalshahabi@hotmail.com

OBJECTIVE

To work for a reputed organization so as to pursue a motivating and challenging career in the areas of systems, networking and solutions which involves customer service or any other related suitable position by utilizing the best of my qualification and experience. Adding to all above, urge to strive hard for the success and growth of organization and to improve myself.  

PROMINENT ATTRIBUTE

Fully committed to provide the highest possible standards of customer service and support. Interested in a Team leading with a proven ability to train, motivate, and evaluate customer service representatives. People oriented; enjoy working directly with customers and the general public. Self-starter; can be depended on to complete a task. Creative problem solver with exceptional planning and organizational skills. Outstanding communication and client satisfaction, successfully meet goals on time and within budget.

Working Experience

System Support Engineer

Jan 2012 – till date M/s Zayed Military Hospital, Abu Dhabi, U.A.E

• Modifying computer systems for enhancing the existing customer deal.
• To provide technical support to the personnel’s to develop the sophisticated and optimized designs.
• Responsible for maintaining an extensive computer network, client database.
• Attended meeting with the other engineer regarding implementation of plans in the projects.
• Install, configure, administer and troubleshoot operating system.
• Troubleshooting network printers, computers
• Deploying, configuring and managing Microsoft clients, Optimizing and troubleshooting windows environment.
• Provide first line response for the users requiring assistance with information technology issues and problems.
• Response to request for technical assistance by phone, email and/or using help desk management system.
• Track issues to resolution updating the internal knowledgebase and/or communicating learning’s with relevant business units.
• Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
• Update daily status reports and shift handover reports.
• Act as a liaison between customers and technical escalation teams.
• Provide a single view to the organization for information technology related problems.
• Manage, create, maintain, and deploy workstation images.
• Assist with active directory user maintenance, new hires, and terminations.
• Answering technical queries and assisting users.
• Provide desktop support to internal users on internet, email, MS Windows and MS Office.
• Controls user access and passwords.
• Create, change, and delete user accounts per request.
• Provide email access for the users.
• Work with both military and non military applications.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Update system as soon as new version of OS and application software comes out.
• Tracks the progress of all open service requests

EDUCATION

Diploma in Business and Information Technology

Higher College of Technology, Abu Dhabi, U.A.E

 

  Expertise Subjects

• Languages: Ms Office, Windows XP, Windows 7.
  
  
  
  
  
  
  
  
  PERSONAL PROFILE
  
  

• Date of Birth: 29 Dec 1989
• Place of Birth:  Ras Al Khaimah, U.A.E
• Nationality: U.A.E
• Languages Known:  English, Arabic
  
  
  
  
  
  
  
  
  
  
  Reference will be furnish upon request

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Job Interview Dos and Don’ts

Watch the video and write the wrong things John and Jane are doing. In the suggestions column, write how they can improve their interview behavior for a better chance of getting the job. 

https://www.youtube.com/watch?v=xEbNGvE9COw

John	Suggestions on how to improve
He had some trouble finding the place	always make research where you are going for
He does not bring a copy of his resume.	He should bring extra copies of your resume He probably not the only candidate the recruiter speaking too
He ask about benefits information on interview	never start requesting specific benefits information during an initial interview
He does not respect the interviewer  and but his choose on the table to show some thing not related to his interview	He should be more seriously

Jane	Suggestions on how to improve
She said:  I properties magazine article to show the style I like to write Then some of her parents did that job	research the company and the position you're applying for the recruiter is interested in your reasons for being there and ask questions that pertain to your interview
She listed previous position in resume and she not  answer questions about what – when & why left the previous job	maintain eye contact with recruiter staring off into space she should prepare herself to answer question written in resume

What I have learned from video:

1. Show up on time (to be ready for the interview)
2. Make research for the company (to have knowledge about company)
3. Have question about position (to be attention and interest)
4. Bring extra copy of resume (easy discussion)
5. Know your resume (to be able to answer any question)
6. Be honest (to be comfortable)
7. Sent a thank you note or email (it means that you are happy and get them attention)
8. Be patient (to see the outcome)

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Powering the future of the UAE through safe, clean and efficient nuclear energy

The Emirates Nuclear Energy Corporation (ENEC) is working to deliver safe, clean, efficient nuclear energy to the United Arab Emirates - energy that is needed to support the UAE’s social and economic growth.

Energy demand in the UAE is growing at an annual rate of about 9 per cent – three times the global average. Developing a reliable supply of electricity is critical to the future growth of the Nation.

ENEC is taking on this challenge, with a target of delivering electricity to the UAE grid in 2017.  By 2020, it is projected that nuclear energy will produce nearly a quarter of the nation’s electricity needs.

Underscoring this commitment is safety - our most important priority.  There is nothing more important than the safety of our employees, our communities and the environment.

ICT Officer - UAE National only

To undertake the required initiatives and actions in order to provide support services to key stakeholders and end users of ICT systems under the supervision of team's head or ICT Specialist.

1. Application Guidance and Support- Under Supervision
• Provide training and guidance to the end users on the supported applications, implement the request of end-users and resolve the incidents that may occur in ICT systems
• Prepare systems, installation, user documentation and conduct end user training to ensure awareness and proficiency in using ERP applications relevant to own area of work
• Adhere to ENEC ICT Service Management processes to ensure successful delivery of ICT services to all ENEC staff
• Conduct internal program development and support software maintenance ensuring the applications meet with the organization's needs.
• Provide daily operation support to the business functions ensuring smooth operation and full functionality of ICT
systems
• Ensure the ICT systems meet business needs in a manner that complies with corporate procedures, policies, directives and business objectives
• Provide a high level of service and technical expertise in the delivery and second level support of ICT systems in order to ensure their smooth running of operations
• Investigate opportunities for improvement in ICT systems in order to ensure appropriate and adequate service delivery to end users

2. Application Services Administration - Under Supervision
• Setup and configure applications, monitor performance and apply patches to the supported application in order to ensure efficient and reliable performance.
• Manage ERP application settings, setup users access and perform ongoing maintenance to the organization's ERP applications
• Assist in the integration between ERP and different LOB applications and assist in the migration projects to ensure seamless alignment across the organization's applications

3. Application Services Analysis & Design - Under Supervision
• Understand the business needs and processes of ERP application users for the purpose of developing/recommending appropriate technical solutions and provide input to the selection of solutions.
• Assist in determining which business requirements/processes can and should be automated and how these automated functions are integrated into the rest of the business and technical processes.
• Develop vision scoping, RFP documents for the implementation of new systems.

4. Application Services Project Management- Under Supervision
• Act as a Subject Matter Expert in application services projects from initiation to execution while following ENEC ICT project management methodology ensuring they are delivered as per the scoped requirements within the planned time and budget.

5. Applications Enhancements and Improvement- Under Supervision
• Ensure continuous improvement of the quality and cost efficiency of ICT applications in order to sustainably promote business goals

Skills

Bachelor Degree in Computer Science, Engineering or Information Technology
0-2 years of relevant experience

Preferred:
Post-Graduate degree and preferred in Computer Science, Engineering or Information Technology
ITL V3 Foundation and RCV
Risk Management, Technology governance and/or Compliance industry frameworks and methodologies qualifications such as CISCO

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The 25 Most Frequent Interview Questions

Listen to the 25 most frequent interview questions and fill in the following table.   https://www.youtube.com/watch?v=Aw1ekqxULTs

                       Question                                                                  How to Answer

25	How do you handle criticism?	The best way to improve mention that you never take it personally and give some examples from Your past.
24	What do you think of the last company you work for?	The last job it was a great platform that helps you Improve your skills.
23	Do you have any questions for me?	You always want to have a few it shows that you did your research.
22	Why do you think you'll be successful at this job?	How the similarities between the job requirements and your skill set if there aren't many other apply elsewhere or improvised.
21	How do you see yourself five years from now?	Relate this one to the objective line if your resume Act like you had a vision even if you can barely figure out tomorrow's breakfast.
20	What do you look for in a manager or past?	This is not the time to be specific brought answers like fair and encouraging will come in hand.
19	Will you put the interests of the organization ahead of your own?	It should go without saying but unless you have a very google ask of the lines are you’re anything but a yes sure to lend you back in the job market.
18	What motivates you to do your best while working?	Good ideas would be working environment discipline and integrity a bad idea might be the Salary.
17	What is more important the money or the work?	They both are sure for the last question you deliberately avoided mentioning the salary But you don't have to downplay the fact.
16	How you compensate for lack of experience?	Because you have less experience doesn't mean you shouldn't apply during the interview highlights similar roles are jobs you've held even if they aren't exactly will leaved.
15	What irritates you about coworkers every workplace as the possibility of drama?	In your case the best thing to do would be to mention that you specifically make a point to get along with everybody see the deflection you're well on your way to being a politician.
14	What would you rather do follow Orleans?	It's a good idea to point out your leadership experience our capabilities but also mention that you don't mind following if necessary.
13	Are you a team player?	If just you but yes we'll sue your fail make sure you give examples of teams you've worked on always give examples.
12	How long would you work for us?	You don't have to give a specific time on just don't make it sound as if you’re going to leave next week you want to stick around for a while.
11	What do coworkers say about you?	Scan your brain for anything good that anybody has ever said about you can be Truthful you can't think of anything then you have bigger problems than just finding a job.
10	Why have you been unemployed for so long?	Whatever your reason make it sound like you've been productive inactivity attending classes are improving your knowledge employers just don't want lazy bombs.
9	Why should we hire you?	Whatever you do you just don't compare yourself to other interviewers.
8	What are your strengths?	We've mentioned before but give examples in Specific examples are even better.
7	Why did you leave your last job?	You made hid your boss hitting your coworkers and hated everything else to do but if you didn't mean for positive reasons might as well wrap up the interview now.
6	What are your weaknesses?	You want to mention weaknesses they ride their strengths in disguise weaknesses the committee is the improved upon.
5	Tell me about yourself?	There 2 purchase you can take you I do you can go deep in come out with us app story we can stay superficial talk about work-related things Common wisdom suggests the latter.
4	Tell me about your dream job?	Don't be specific stick to broad generalizations like a great environment or something of the sort.
3	Describe your management style?	Something along the lines are leading by example might be good and speaking examples user.
2	What is your philosophy towards work?	It's probably best to avoid adjectives you talk about basic values you've adopted and password places are the energy that you can bring to the team those would be better choices in.
1	Do you consider yourself successful?	Yes you should success doesn't have to mean conquering the world describe your accomplishments and the things you're proud owner.